FAQ

Q1: How long will it take to receive my grocery order?
A1: Processing takes 1–3 business days, standard shipping takes 7–15 business days depending on your location.
Q2: Can I change my shipping address after placing the order?
A2: Please contact us as soon as possible. If the parcel has not been dispatched, we can update the address for you. Once shipped, address changes are not available.
Q3: What if my grocery parcel arrives damaged?
A3: Take clear photos or videos of the package and damaged items, send them to us within 48 hours. We will handle replacement or refund accordingly.
Q4: Can I cancel my order?
A4: Orders can be cancelled before shipment. Once the package is sent out, you need to follow our return policy to apply for return after receiving goods.