Return & Refund Policy

• Return Eligibility: You may request a return within 30 days after you receive the package. Items must be unused, unopened, in original packaging and resalable condition. Perishable grocery items cannot be returned for food safety reasons.
• Non-Returnable Items: Perishable food, clearance goods, customized products, disposable personal grocery supplies are non-refundable and non-returnable unless they arrive damaged or defective.
• Damaged / Wrong Items: If you receive broken, defective or incorrect products, please contact us with clear photos or videos within 48 hours of delivery. We will arrange replacement or full refund at no extra cost for you.
• Return Process: Send us a message to apply for return approval first. After approval, ship the item back following our provided return instructions. Return shipping fees are borne by the customer unless the error is our side.
• Refund Timeline: Once we receive and inspect your returned goods, refunds will be processed within 3–7 business days. The refund will go back to your original payment method. Bank processing delays may apply.
• Partial Refund: Opened, damaged or incomplete returned items may only receive partial refund or be rejected.

Return Address:
Recipient: jack zhao -XGYL
Address: 108 Gazza Boulevard  Studio A
City: Farmingdale
State:NY /New York
ZIP Code:11735
Phone:+1 (516) 342-0974