Shipping Policy

We are committed to delivering your grocery and general merchandise orders safely and promptly.

• Processing Time: All orders will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
• Shipping Method: We use trusted courier partners for standard shipping. Express shipping options are available at checkout for faster delivery.
• Shipping Timeframe: Standard shipping usually takes 7–15 business days. Delivery times are estimated and not guaranteed, which may be affected by remote areas, weather, customs or courier delays.
• Shipping Fee: Shipping cost is calculated automatically at checkout based on package weight, size and delivery address. We offer free shipping for orders that meet our minimum spend threshold.
• Shipping Address: Please double-check your shipping address before payment. We are not responsible for lost or undeliverable packages caused by incorrect or incomplete addresses provided by customers.
• Order Tracking: Once your parcel is dispatched, we will send you a tracking number via email. You can track your shipment status online.
• Restrictions: Some fragile grocery items or oversized goods may have special shipping limits. We reserve the right to cancel orders if shipping to your location is unavailable.